Privacy Policy
Key Elements of Our Privacy Policy
1. Data Collection
We collect various types of information to deliver, improve, and personalize our services. This includes:
- Personal Information: Name, email address, phone number, delivery location, and payment details.
- Usage Data: Information on how you interact with our website, such as your IP address, device type, and pages viewed.
- Transaction Data: Payment information, delivery history, and order preferences.
- Location Data: We may collect real-time location data to facilitate delivery services.
- Cookies and Analytics Data: We use cookies and similar tracking technologies to collect information about your interactions with our website and app. This includes:
- Essential Cookies: Necessary for basic site functionality, such as keeping you logged in during a session.
- Performance Cookies: Help enhance the user experience by improving page load times and website functionality.
- Analytics Cookies: Track your browsing activity to understand how our services are used and improve them. These may involve third-party services like Google Analytics.
- Advertising Cookies: Customize your ad experience based on your browsing history and preferences.
Users can manage cookie preferences via browser settings or third-party opt-out mechanisms.
2. Purpose of Data Use
We use the collected data for the following purposes:
- To Provide Services: Your data is essential for processing and delivering orders, managing payments, and offering customer support.
- Improving User Experience: We use the data to enhance our website, tailor services to your needs, and provide relevant offers or notifications.
- Legal Compliance: We process personal data to comply with legal obligations and regulatory requirements.
3. Third-Party Sharing
We only share your data with third parties when necessary, such as:
- Service Providers: These include payment processors, logistics partners, and customer support platforms, which help us deliver our services.
- Legal Requirements: We may disclose your information if required by law or to protect the safety, rights, or property of our users or the public.
- Business Transfers: In the event of a merger or sale of the company, your data may be transferred to the new entity.
We do not sell or rent your personal information to third parties for marketing purposes.
4. Data Security Measures
We implement strict security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: We use encryption protocols to protect sensitive information, such as payment data, during transmission.
- Access Controls: Access to personal data is limited to authorized personnel who need the information to perform their job functions.
- Regular Audits: We conduct regular security audits and vulnerability assessments to ensure our systems are up to date and secure.
5. User Rights
You have specific rights regarding your personal data, including:
- Access to Data: You can request a copy of the personal data we hold about you.
- Data Correction: If your personal information is incorrect or outdated, you have the right to request corrections.
- Data Deletion: You can request the deletion of your personal data, subject to certain conditions (e.g., retaining data for legal compliance).
- Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Opt-Out of Marketing: You can opt out of receiving marketing communications at any time by adjusting your preferences in the app or contacting us directly.
6. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. We will notify you of any significant changes via email or through the website, and the updated policy will take effect from the date of notification.